Shipping policy
Thank you for shopping with Dezire Clothing!
We aim to provide you with the best shipping options and ensure that your items are delivered in a timely manner.
Processing Time
Order Processing: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays: Please note that we are not responsible for delays due to customs, weather, or other unforeseen circumstances.
Shipping Rates & Delivery Estimates
Domestic Shipping: We offer standard shipping at a flat rate of $5 for orders within Australia. Delivery typically takes 5-8 business days.
International Shipping: We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by destination and typically take 8-12 business days.
Free Shipping: We offer free standard shipping on orders over $100. This applies to domestic and international orders.
Order Tracking
Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can track your order using the tracking number provided.
Customs, Duties, and Taxes
International Orders: Your order may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Customs Declarations: We declare the value of the items in your order according to international customs regulations. We are unable to mark the order as a gift or declare a lower value.
Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact us at dezire.chat@gmail.com so we can assist you in filing a claim with the shipping carrier.
Damaged Packages: If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately to file a claim.
Contact Us
If you have any questions about our shipping policy, please contact us at: dezire.chat@gmail.com